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RaidenX Privacy Policy

RaidenX (“RaidenX,” “we,” or “us”) is committed to protecting the privacy of our users. This Privacy Policy (“Policy”) explains how we collect, use, and disclose your personal information when you access or use the RaidenX Platform, including our website https://raidenx.io, mobile apps, web apps, decentralized applications, smart contracts, and APIs (collectively, the “Platform”). This Policy works together with our Terms of Service, which are incorporated herein by reference.

We may update this Policy from time to time. The most recent version is always available on this page. By continuing to use our Platform after changes are made, you agree to the updated Policy. Please check periodically for updates.

1. Information We Collect​

Personal Information refers to any data that can identify you, either directly or indirectly, or can be reasonably linked to you.

We collect Personal Information in several ways:

a. Information you provide directly:

  • Name, telegram handle, wallet address.

b. Information collected automatically:

  • IP address, domain name.
  • Device details: operating system, browser, device name, language settings.
  • Usage data: pages visited, system activity, interactions with the Platform.
  • Geolocation data from your device.

We may use cookies or similar technologies to gather certain data. Note that while RaidenX does not store device or geolocation data on our servers, third-party services (e.g., payment providers) may collect and store such information.

c. Information from third parties:

  • Identification information and KYC data.
  • Public blockchain transaction data. Note that blockchain transactions can sometimes be correlated with other information to identify individuals.
  • Any additional information necessary for legal compliance.
     

2. Accuracy and Retention​

We take reasonable steps to ensure that the Personal Information we hold is accurate and up-to-date, and we retain it only as long as necessary to fulfill the purposes outlined in this Policy.

3. Minor Users​

RaidenX does not knowingly collect or market to users under 18 years old. If we discover data from minors, we will promptly delete it and deactivate the account. By using our Platform, you confirm that you are at least 18 years old, or that you are the parent/guardian of a minor and consent to their use of the Platform.

If you are aware of any data collected from minors, please contact us at @raidenx_cs on Telegram.

4. How We Use Your Information​

We use Personal Information to:

  • Provide and improve our Services in accordance with our Terms of Service.
  • Comply with legal and regulatory requirements.
  • Detects and prevents fraud and protects Platform security.
  • Provide customer support and respond to inquiries.
  • Communicate about our services, only with your consent.
     

5. How We Share Your Information​

We do not sell, rent, or share your Personal Information for third-party marketing purposes without your consent. We may share information only in the following cases:

  1. Service providers – for fraud detection, payment processing, analytics, customer support, and other business purposes.
  2. Legal obligations – with law enforcement, regulators, or government authorities if required.
  3. With your consent – whenever you authorize sharing.

6. Cookies and Tracking​

We may use cookies, pixel tags, or similar technologies to:

  • Recognize you as a user.
  • Customize your experience.
  • Protect your account security and detect suspicious activities.
  • Analyze and improve our services and marketing campaigns.

If you reject cookies, some features of the Platform may not function properly.

7. Direct Marketing​

We may occasionally contact you with promotions or updates, subject to applicable laws. You can opt-out at any time. We do not share your data with third parties for marketing without your consent.

8. Information Security​

We take reasonable measures to protect your Personal Information, including:

  • SSL encryption for website communications.
  • Regular audits of our data handling practices.
  • Limiting employee access to personal information.

While no system can guarantee absolute security, we strive to minimize risks of unauthorized access or disclosure.

9. Global Compliance​

RaidenX operates globally and adheres to local privacy laws where we provide services. Users in regions where such platforms are prohibited are not encouraged to use RaidenX.

10. Contact Us​

For questions or concerns regarding this Policy or how your Personal Information is handled, please contact us via Telegram: @raidenx_cs.